Hi, I'm Lucia!

I'm a Service Designer, currently creating new products & improving existing ones at Veygo. I specialise in shaping end-to-end experiences that work, and matter.

My superpowers

I specialise in user research, prototyping, and testing. I feel confident bridging between users, delivery teams and leadership.

Research & testing

For the past four years, I’ve dived deep into user research, prototyping, and testing. I mix and match different methods to find insights, spot patterns, and discover opportunities creatively.

Prototyping

Since January, I’ve been the sole designer within the product innovation team, demonstrating my confidence and expertise in developing prototypes and working with engineers to deliver them.

Facilitating co-creation

I believe in the power of teamwork. I’m confident in leading and supporting teams, users, and stakeholders to ideate and create great design solutions together.

Product innovation

At Admiral, I've been creating new products—some hits, some misses. I thrive on the challenge of limited data, using prototyping, testing, and MVPs to learn and adapt quickly.

A sneak peak into previous projects

Service Design
May 2023 - Nov 2023

Service Blueprint

Creating Veygo's first Service Blueprint to identify opportunities, bring visibility, and break down silos.
Know more